SmartB Privacy Policy
Effective Date: March 27, 2026
This Privacy Policy explains how SmartB collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect:
Personal Information
- Name, date of birth
- Email address, phone number
- Address and identification documents
Financial Information
- Payment details
- Transaction history
Technical Data
- IP address
- Device information
- Usage data
KYC & Compliance Data
- Identity verification documents
- Source of funds information
2. How We Use Your Information
We use your information to:
- Provide and operate the Platform
- Verify your identity (KYC/AML)
- Process transactions and withdrawals
- Detect fraud and suspicious activity
- Improve products and user experience
- Send important communications (including T&C acceptance confirmation)
3. Disclosure of Information
We may share your data with:
- Regulatory bodies (e.g. AUSTRAC)
- Payment providers
- Identity verification services
- Law enforcement where required
We may also share data within SmartB group entities.
4. Data Security
We implement reasonable technical and organisational measures to protect your data. However, no system is completely secure. Users acknowledge transmission is at their own risk.
5. Data Retention
We retain personal data as long as necessary for:
- Legal compliance
- Fraud prevention
- Operational purposes
We may retain data after account closure where required.
6. Access & Correction
You may request access to or correction of your personal information by contacting support.
7. Cookies & Tracking
We use cookies and tracking technologies to:
- Improve functionality
- Analyse usage
- Enhance user experience
Users can manage cookie settings via their browser.
8. Overseas Disclosure
Your data may be stored or processed overseas. You consent to such transfers.
9. Changes to Policy
We may update this Privacy Policy at any time.